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Castles
Party Hire
Gallery
Contact
Play Center
Call Now
Frequently Asked Questions
Answers to common questions about hiring with Bounce Taupō
How far in advance should I book?
We recommend booking at least 1-2 weeks in advance, especially for weekends. Popular castles can book out 3-4 weeks ahead during peak season.
What happens if it rains?
If the weather forecast looks poor, we will contact you to discuss options. Please also read our Bad Weather Policy for the full rebooking terms.
Do you set up and pack down?
Yes. We offer delivery options including full set-up and collection, or you can pick up and set up yourself to save money.
What surfaces can the castle be set up on?
Grass is preferred. Concrete or asphalt may be possible with special precautions, so please mention the surface when booking.
What payment methods do you accept?
We accept card payments through Stripe, PayPal, Afterpay, and Zip when enabled. Full payment is required to confirm a booking.
Is power supplied?
You will need access to a standard power point within 30 metres. Contact us before booking if you need to discuss another arrangement.